Privacy policy

Effective Date: [25/07/2025]

This Privacy Policy describes how Urban Rizz ("we", "us", or "our") collects, uses, and protects your information when you visit or make a purchase from our Shopify-powered store: www.urbanrizz.com (the “Site”).

1. Personal Information We Collect
When you visit the Site or make a purchase, we collect the following information:

a. Order & Account Info:
Name

Billing & Shipping Address

Email address

Phone number

Payment information (processed securely by Shopify Payments, PhonePe)

b. Device & Usage Info:
IP address

Browser details

Time zone

Cookies and browsing behavior

This information is collected via cookies, log files, web beacons, and pixels using Shopify's built-in tracking system.

2. How We Use Your Information
We use your personal information to:

Process your orders and payments

Communicate order status and updates

Send you marketing emails (only if you opt-in)

Prevent fraud and protect your data

Improve our site functionality and performance

3. Sharing Your Information
We only share your information with trusted third parties including:

Shopify Inc. (our ecommerce platform)

Payment Gateways : PhonePe 

Shipping Partners : tirupati courier

Analytics & Marketing tools (only if opted in)

We never sell your personal data.

4. Your Rights
Depending on your country of residence, you may have rights such as:

Accessing the data we store

Requesting data correction or deletion

Withdrawing consent for marketing

Filing a complaint with your local data authority

To make any of these requests, email us at support@urbanrizz.com

5. Cookies
We use cookies to:

Maintain session and cart data

Analyze traffic and usage

Show personalized product recommendations

You can disable cookies through your browser settings, but it may affect site functionality.

6. Data Retention
We retain your information as long as necessary to fulfill orders, maintain records for tax/legal reasons, or until you request deletion.

7. Security
We use SSL encryption, firewalls, and secure payment systems through Shopify to protect your data. Shopify is Level 1 PCI DSS compliant.

8. Minors
Our site is not intended for individuals under the age of 13. We do not knowingly collect information from children.

9. Policy Updates
We may update this policy periodically. All changes will be posted here with a new effective date.

10. Contact Us
If you have questions about this Privacy Policy or your data, contact us at:

📧 Email: help.urbanrizz@gmail.com

📍 Address: Vasai, Maharashtra, India